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Basic Information


Basic Information

Q: It's my first time in Kyoto. What is there to see?
A: Aside from its best seasons of the cherry blossoms in spring and colorful foliage of autumn, Kyoto also has many events in summer and winter, like special public openings of temples and shrines.
Kyoto's historical temples and shrines, atmospheric city streets, and the beautiful natural scenery of Arashiyama and Kibune can also be enjoyed year-round.

The Kyoto City Official Travel Guide has information on many different ways to enjoy your visit.
There are also recommended model itineraries on the Insider Blog. Please take a look!
Q: Can you send me a map of Kyoto?
A: Unfortunately, we are unable to send maps or pamphlets overseas.
If you would like to obtain a map before your trip, please use a map app, or download a PDF from the website.
 ⋅ Kyoto Map powered by Stroly (Free)

You can find area maps, pamphlets, and more at Kyo-Navi, Kyoto's general tourist information center. The center will also provide information on sightseeing in Kyoto City, so please stop by when you come to Kyoto.
Q: Where can I find the latest information on conditions in Kyoto during a typhoon or an earthquake?
A: Please see the following link for the latest information on conditions in Kyoto City.
 ⋅ Kyoto Crisis Management Information Center, “Emergency screen in case of disaster”
Find Information on Public Transit Here:
*The above pages are updated periodically, so for the most up-to-date information, please refer directly to each service's official website.
Q: Where can I smoke in Kyoto City?
A: Smoking on streets and sidewalks is very dangerous. Kyoto City ordinances have banned smoking outside of designated areas on all streets of the city. Furthermore, persons who smoke in designated nonsmoking areas will be fined 1,000 yen. Please smoke only in designated smoking areas.
*The following areas of Kyoto City have been designated non-smoking:
The city's central area, Kyoto Station and surrounding area, Kiyomizu and Gion areas
Q: I lost something. Where should I go for help?
A: Where you contact for help will depend on where the item was lost or dropped.
*If you lost something somewhere outside of public transportation, please inquire at the nearest police station or police box.
[Public Transportation]
  • Shinkansen (bullet train): Please inquire directly, in-person at the JR Tokai Information Center on the 1st floor of Kyoto Station
  • Subway (Karasuma Oike Station Information Desk): +81-75-213-1650 (7:30 - 19:30)
  • JR West Train Lines (Special lost & found line for JR train lines in Western Japan): +81-6-6133-4146
  • Kyoto City Bus (Kitaoji Information Desk): +81-75-493-0410(7:30 - 19:30)
  • Taxis: +81-75-672-1110(9:00 - 17:00 / Closed on Saturdays, Sundays, and national holidays)
*Not all locations will offer services in English. If you have a problem, please visit a train station or the nearest tourist information center.

Q: Where can I find coin lockers or luggage storage?
A: When you're traveling around in Kyoto City, it's best to put your larger luggage into coin lockers, and to either send your smaller luggage ahead of you, or have it stored in a cloak room temporarily.
During busy periods coin lockers may fill up quickly, so please make use of small luggage storage services or luggage delivery services.

You can check on the availability of coin lockers in Kyoto Station with "Locker Concierge."
 ⋅ Locker Concierge:

We also recommend making use of services to send your luggage to your hotel ahead of you. For details, please see "Hands Free Travel in Kyoto."
 ⋅ Hands Free Travel in Kyoto:
If you lose track of where the coin lockers are inside Kyoto Station, you can use the locker number to confirm its location.
If you need help, please visit the "Kyo Navi" Kyoto Tourist Information Center.
“Kyo Navi” Kyoto Tourist Information Center
 Address: JR Kyoto Station Building 2nd Floor Shimogyo-ku, Kyoto
 Location: Click here to see on Google Maps
 Tel.: +81-75-343-0548
 Hours: 8:30 - 19:00
 Closed: Open year-round
 Languages: English, Chinese (Traditional and Simplified), Korean

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