Tourist Information Center
Tourist Information Center
Frequently Asked Questions Kyoto：FAQ
At the tourist information centers in Kyoto, you can get pamphlets with maps and event information, as well as transit information. The staff on hand speak English, and many other languages, so you can ask questions in your native language. Look for a nearby information center during your travels in Kyoto.
> To download maps, please click here.
At the tourist information centers in Kyoto, you can get pamphlets with maps and event information, as well as transit information. The staff on hand speak English, and many other languages, so you can ask questions in your native language. Look for a nearby information center during your travels in Kyoto.
> To download maps, please click here.
Kyoto Tourist Information Center “Kyo Navi”
Address: JR Kyoto Station Building 2nd Floor Shimogyo-ku, Kyoto
Location: Click here to see on Google Maps
Tel.: +81-75-343-0548
【Hours】8:30 a.m. - 7:00 p.m.
【Closed】Open year round
【Languages】English, Chinese (Traditional and Simplified), Korean
【Wheelchair Rental】
Available wheelchairs：3 (first-come-first-served / non-reservable)
Fees：Free (5000yen deposit required / refund upon return)
*Note : You will be asked to present your passport
Click here to enlarge the picture
*Note : You will be asked to present your passport
【Wi-Fi Router Rental】
Rental Wi-Fi router available (fee is required)
【Baggage Delivery Service】
Starting from October 1st, 2024, Kyoto Tourist Information Center (in collaboration with Yamato Transport Co., Ltd.) will begin to offer a baggage delivery service for tourists. Those who use it will be able to send baggage to their accommodation in Kyoto Prefecture or Osaka City, even within the same day. To request this service, you will simply need to enter your accomodation information at the reception counter of "Kyo Navi" via a smartphone or other means.
*Since the storage space is limited, there might be times in which this service is not available. In such case, we will guide you to other service counters that allow for easy transportation of baggage.
Fees:
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*Size is a total of width, length and depth of the baggage.
*Same-day delivery within Kyoto Prefecture excludes: Fukuchiyama City, Maizuru City, Ayabe City, Miyazu City, Kyotango City, Ine Town, Yosano Town, parts of Kyoto City, parts of Kameoka City, parts of Nantan City and parts of Kyotanba Town.
*Osaka City is limited to: Chuo Ward, Kita Ward, Nishi Ward, Konohana Ward and Naniwa Ward.
Other Kyoto Tourist Information Desks
Kyoto Handicraft Center Tourist Information Counter（temporarily closed）
Location: Click here to see on Google Maps
Kyoto Station Building Information
Website: https://www.kyoto-station-building.co.jp/ (multi-language)
Location: Click here to see on Google Maps
Money Exchange: https://global.kyoto.travel/resource/global/download/165-pdf.pdf
Kansai Tourist Information Center Kyoto
Location: Click here to see on Google Maps
Hankyu Tourist Information Center, Kyoto
Website: https://www.hankyu.co.jp/global/en/help/tourist_center/index.html
Location: Click here to see on Google Maps（KAWARAMACHI）
Location: Click here to see on Google Maps（Karasuma）
Location: Click here to see on Google Maps（KAWARAMACHI）
Location: Click here to see on Google Maps（Karasuma）
Kokoka Kyoto International Community House
Location: Click here to see on Google Maps
Kyoto City Bus and Subway Information Center
- Transportation Bureau
- Kyoto Station
- Kotochika Kyoto
- Kitaoji
- Karasuma Oike
> See more details about locations of Kyoto City Bus & Subway Information Center at the following link:
> Search using the Map (includes all city bus stops and subway stations):
Reserving a Private Tour Guide
On the following website, you can reserve a private interpreter-guide certified by the City of Kyoto. There are also scheduled tours around the city guided by the Kyoto City-certified guides, so please feel free to participate.
Kyoto Visitor's Guide Website: https://www.kyotovisitorshost.com/en/ (Language: English, Chinese, French, Spanish、Japanese)